TITLE:  Customer Service Agent

ABOUT US

At DECJUBA, we’re all about effortless edgy fashion to make you look and feel AMAZING. Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140+ stores and two online sites. We have a strong focus on innovation and are dedicated to pushing ourselves to be better than yesterday… we are our own competition! We are passionate about our DREAMTEAM and are committed to continuous learning and development to set our team up for success!

THE OPPORTUNITY

As a Customer Service Representative, you’ll be the face of DECJUBA, delivering exceptional experiences across various channels including live chat and email. You'll manage customer expectations proactively and ensure every interaction is seamless and positive. If you’re passionate about fashion, have a solutions-focused mindset, and thrive in a dynamic environment, we want you to join us and be part of something AMAZING! Please note, this is a 12 month fixed term contract opportunity.

KEY RESPONSIBILITIES

• Deliver exceptional customer experiences through timely responses across live chat and email.
• Manage customer expectations proactively, ensuring seamless and positive interactions.
• Address customer concerns with empathy and patience, treating each case uniquely.
• Assist with placing orders, processing returns, and resolving post-purchase issues promptly.
• Communicate clearly and professionally, maintaining brand voice and tone.
• Share customer feedback with managers and teams to drive improvement.
• Investigate and resolve customer issues swiftly, adopting a solutions-focused mindset.
• Ensure accurate resolution of enquiries, escalating when necessary, to deliver amazing experiences.

ABOUT YOU

• Proven experience in customer service or similar field
• You have a resilient and positive attitude with a willingness to embrace change
• Excellent communication skills, both written and verbal.
• Highly organised with a keen eye for detail.
• Strong problem-solving abilities.
• Team player with a collaborative style, building strong relationships with internal and external stakeholders.
• Thrives in a fast-paced environment with a proactive, solutions-focused approach.

WHY JOIN THE DREAMTEAM

• We are committed to providing an AMAZING working environment empowered by five core values: Honesty, Bravery, Integrity, Innovation, and Optimism.
• We are passionate about our DREAMTEAM and committed to continuous growth and development opportunities.
• We aim to open the door to exciting and dynamic careers in retail with the opportunity to learn from the best in the business.
• We are experiencing phenomenal growth. When we grow, you grow.

At DECJUBA, we’re committed to ensuring our team reflects the diversity of our customers and our community. By creating an inclusive culture, we ensure diversity in all its forms (including all abilities, culture, race, gender, age, and sexual orientation) is welcomed and celebrated. We encourage applications from all candidates.

Want to join the DREAMTEAM? Apply now!

DECJUBA is a 2023 Circle Back Initiative Employer – we commit to responding to every applicant!